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Frequently Asked Questions

Click a question below to show the answer.

What are sheeted tiles?

Victorian floor tile designs are composed of various small geometric shapes to create repeating and tessellating patterns. We assemble the tiles by hand attaching a clear adhesive tape to the the surface enabling multiple tiles to be installed in one application. More details can be found on the Sheeted Tiles page.

Bespoke Victorian Tiles on Sheets
What type of sheet is used?

A clear adhesive film is applied to the surface of the tiles holding them in place. Compared with other methods such as an underside mesh, our system has the following advantages:

1. Protects the tiles and grout lines from contamination
2. 100% contact with the adhesive used
3. Allows the fitter to fully view the design
4. Tape is easily removed without water
5. Easily cut with a craft knife for adjustments
6. Provides levelling, minimising the chance of exposed edges
7. Our sheets are waterproof and rugged so are easily stored
8. Easily transported

Black and White Victorian Floor Tiles on Sheets
Does the sheeting tape leave a residue?

No residue is left on the surface of the tile even after long periods of storage.

Chequerboard Victorian Floor Tiles on Sheets
What colour grout should I use?

Always use a grey grout, never use a coloured grout for floor tiles.

Grey Grout for Victorian Floor Tiles
What is the spacing of the tiles?

The tile spacing varies slightly but is never greater than 1.5mm. We understand that in order to achieve an authentic look the grout lines must be kept to a minimum, but wide enough to take a fine grout, which adds structural integrity to the finished floor.

Tile Spacing Victorian Floor Tiles
What are the tiles made of?

The tiles are pre-moulded, unglazed fully vitrified (heat treated) ceramic and are made using a process called dust pressing, more details can be found on the Technical Details page.

Manufacture of Reproduction Victorian Ceramic Tiles
Photograph courtesy of Ets Winckelmans s.a.
Do I need to send accurate dimensions?

We encourage you to send dimensions that are as accurate as possible. However, it is not necessary to be millimetre perfect, as there is always a tolerance in the outer-most border when installing our designs. For guidelines on sending us dimensions please see the How to Buy page.

Measuring Dimensions for Victorian Floor Tile Installation
Example footprint sketch
Do the tiles need sealing?
When tiles are installed in an exterior location we do not recommend using a sealant. Interior tiles can be sealed with a clear impregnating sealant.
Can I have a polished look?
We do not recommend a polished finish as this can be difficult to maintain.
Do I need a specialist to install the tiles?
No, our sheeted tile system has been designed to broaden the possibilities of using all well qualified professional tilers. We will assist you in finding a fitter for your installation. If you order a complex design in a loose format then we would suggest finding a Victorian tile specialist - there are very few that are able to achieve the quality of finish that is required.
Do the tiles match the original period tiles?
Our range of tiles encompass colours that have been used to create period floors. The range includes some very good matching colours. Please contact us if you would like samples.
Can I use your range of tiles to match in with an original floor?
Most original floors are based on the imperial measurement system. Our pre-moulded range is similar in that the tiles are made in the same way, but the sizing is based on the metric system and consequently they are not suitable for like for like repairs as the equivalent tile would be slightly smaller. We can however provide good matching colours in a large format tile (150 mm x 150 mm) that can be cut to size as required.
How are the tiles delivered?
We generally supply our sheeted tiles in double wall cardboard boxes clearly labelled with the contents. Smaller orders are carefully boxed then floated in a larger box for courier delivery. For larger orders we use a pallet service and for delivery within London a same day courier service is available. We deliver throughout the UK as well as internationally. Further details can be found on the How to Buy page.
What kind of base is required?

Tiles are commonly and ideally fixed to cement bases. Timber bases are also possible and there are many adhesive manufactures offering products for this solution. Either way the recommended base should be sound, smooth and solid. The sheeted tiles respond particularly well to to a smooth flat base.

Substrate requirements for an external path

In general when installing tiles to an external path leading to a residential property, it is important to provide a substantial and reinforced cement base on which to bond the geometric tiles. The following process is recommended:

1. Remove all existing material in order to expose either earth or clay to an approximate depth of around 6-8 inches (150 – 205 mm).

2. Hard core should be installed and compacted as an initial layer.

3. A screed should then be installed incorporating a reinforcement of either a fibre additive or a steel mesh. This commonly will be composed of an initial layer of ballast, followed by a top layer of a sharp sand screed. Method and composition may vary but the screed should be reinforced as a good practice to minimise the potential for cracking, movement and subsidence.

4. The finished level should be the correct depth to allow for the thickness of the tiles as well as the adhesive used (11mm - 12mm).

5. The screed should also be as flat and as smooth as possible with the correct run off for water away from the property, to the pavement.

6. Once installed the screed should be covered with plastic for approximately 2 days to provide protection form the weather to allow the screed to harden. The recommended curing time required before tiles are fixed should be between 4-6 weeks.

Are the tiles compatible with underfloor heating?
Yes, but please ensure that the adhesive used is compliant with the system. The tiles will not be affected by subtle changes in heat.
What kind of adhesive is required?
We recommend that a grey rapid set adhesive is used to fix our sheeted product whenever possible.
Are the tiles suitable for walls?
Tiles such as these are ideally suited to floors but can also be used on walls.
Are the tiles suitable for a bathroom or kitchen?
These ceramic tiles are more suited to a bathroom than a kitchen. In the kitchen tiles such as these will be exposed to much more dirt, grease and grime - in which case the tiles will require several coats of a sealant and careful maintenance
How thick are the tiles?
The range of tiles we supply are 9mm thick. If you are preparing a base and want the tiles to sit level with other flooring, we recommend to allow a 11mm - 12mm depth so as to include around 2mm - 3mm of adhesive on the base.
Are the tiles suitable for a wet area?
With the correct base preperation and aftercare treatments our range of tiles can be used anywhere.
Are the tiles suitable for fireplaces?
Traditionally glazed tiles were used in fire hearths, however these days most fireplaces tend not to function at all in the way they used to. Our advice is if it is an open working fireplace where fuel is combusted then the recommended type of tile should be glazed. However we regularly supply our sheeted designs to clients with fireplaces that function in a more modern way, providing a more than suitable decorative feature.
Do you accept credit cards over the phone?
Yes, we accept all major debit and credit cards. Other payment methods are via online bank payments (BACS transfer), cheque payments and for smaller value transactions we also accept PayPal.
Do you have a showroom or shop?
We currently do not have a show room or shop, we operate a workshop and office. Visitors are more than welcome to view our products and to discuss projects but we prefer appointments to be made in advance by phone or email.
Do you install as well as supply tiles?
We specialise in managing and implementing large scale projects in the London area, including installation. As we are unable to install all our supplied sheeted projects, we are therefore happy to recommend qualified tradesmen to carry out installations.
Can I collect my order from your workshop?
All products can be collected from our workshop. There is parking available and a member of staff will assist in loading your order. Please note that a square metre of tiles weighs approximately 20 kg and the carrying capacity of your vehicle will need to be checked as large orders are heavy. For orders over 15 square metres we would recommend that we courier your order to site in a suitable van or via a pallet truck.
Do you offer a restoration service?
Yes, we have over 15 years experience in restoring Victorian floor tiles and other period mosaic features, mainly throughout London, and continue to offer this service. Please see our restoration services and projects gallery pages.
Are sheeted tiles more expensive than loose?
Yes, we take loose pre-moulded tiles and apply them to a sheet and therefore invest time to create an improved product. This added value is more than balanced by the time and costs saved during the installation.
Why should I choose London Mosaic?
We have endeavoured to ensure that the information on our website is clear and comprehensive in order that a good comparison can be made with other suppliers and specialists in the industry. To date we are not aware of another company who deliver a product and service in as thorough and unique a way as ourselves. If you have any further questions please feel free to call or email any time as our office is open Monday to Friday for enquiries.

Four simple steps to a beautiful tiled floor

Pick a Design

Choose your design and colours, then send us your floor plan.

Sheeted Tiles

We hand-pick and assemble your design as sheets of tiles.

Installation

Your tiler fits the design, quickly and accurately.

Quality Finish

The sheet is removed and your floor is grouted to finish.
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