Delivery and lead times
London Mosaic delivers across the UK and worldwide.
To effectively plan your project, it is essential to understand our specialised services and how we deliver our products. Below, we outline key information regarding our lead times and delivery schedules.
Lead times
Our lead times only apply to the supply stage of the ordering process. Before determining lead times, we must complete the design consultancy phase, which may include layout drawing(s). The time required for this phase depends on the complexity of your design and order.
Once we finalise your design and confirm your order, the following lead times will apply as of March 2025:
| Order type | Lead time | Details |
|---|---|---|
| Sheeted tiles | 4 to 6 weeks | We hand-assemble sheets of individual tiles to ensure accurate and efficient installation. Our team creates bespoke layouts tailored to your project dimensions, supplied with diagrams. |
| Loose tiles | 1 to 2 weeks | We assemble and box individual tiles, allowing for flexible installation. These orders are typically fulfilled more quickly since they require less preparation. |
| Factory orders | 4 to 6 weeks or more | As we do not hold the complete range, we may have to order some tile types for your order from the (Winckelmans) factory. |
| Factory special orders | 8 to 16 weeks or more | Special orders from the (Winckelmans) factory are subject to their production schedules. |
Please note that these lead times are approximate and can be influenced by factors such as order size, design complexity, and current production schedules. We recommend contacting us directly for the most accurate timeline tailored to your project.
Longer lead time
Orders of designs with the "longer lead time" label often take more time for us to fulfil. This can either be because we need to order from the (Winckelmans) factory, or that we need to wait on production schedules at the factory.
Delivery options
We provide delivery options for different order sizes, locations, and timeframes. Whether you need a fast same-day courier in Greater London, national pallet delivery, or international shipping, our comparison chart below outlines each service's estimated lead times and costs.
A timed morning delivery service is available for parcel and pallet courier for an additional charge.
If you require a specific delivery date or have a tight deadline, please contact us to discuss the best option for your needs.
| Option | Size | Cost | Timeframe | Notes |
|---|---|---|---|---|
| UK National parcel courier | Up to 40 kg | £25.50 - £44.50 | 1 - 2 working days | Suitable for smaller tile orders. |
| UK National pallet delivery | Up to 750 kg | £70 - £100 | 1 - 2 working days | Ideal for larger tile orders. |
| Same-day courier (Greater London) | Up to 700 kg | £25 - £75 | Same-day | Fastest option within Greater London. |
| International shipping | Parcel or pallet | Based on weight and location | Varies by destination | UK VAT exempt, but local import duties may apply. |
| Collection | No weight limit | Free | Based on customer availability | Pickup from London workshop (Mon - Fri, 9am – 5pm). |
The delivery times and costs listed are for guidance only and may vary based on your location, order size, and service availability. Please get in touch with us before placing your order for the most accurate quote and real-time delivery estimates.
Prices exclude VAT